Q: What are Peak Properties office hours of operation?
A: Monday – Friday: 9:00 am - 5:00 pm.
Saturday: Reception open 9:00 am – 1:00 pm
You can expect to receive normal correspondence, emails, and phone calls in this time frame. Please leave a voicemail with your name and address and your call will be returned.
Q: What if I have a standard maintenance request during regular business hours? (Mon-Fri 9am-5pm)
A: All maintenance requests should be entered through the “Maintenance Request Tab” in your resident portal. This will go directly to your Maintenance Coordinator for the fastest resolution.
Q: What if I have an emergency maintenance request outside of regular business hours? (Mon-Fri 5pm-9am, Saturdays, and Sundays)
A: If you are experiencing an emergency maintenance request (i.e. fire, flooding, no hot water, no heat, plumbing backup) call 773-281-5252 and PRESS OPTION #7. This will put you in touch with our after-hours emergency team for immediate assistance.
If the request is not an emergency, please notify us through your resident portal.
Q: What if I am in fear for my safety?
A: CALL 911 if there is an immediate threat to your safety. Please keep your management team looped in on the situation.
Q: What if I am locked out of my apartment?
A: If you are locked out within regular business hours (Mon-Fri 9am-5-pm), please contact your Property Manager to assist (fees per lease agreement may apply).
If you are locked out outside of regular business hours (Mon-Fri 5pm-9am, Saturdays, and Sundays) you must contact a locksmith at your own cost. Please note that the emergency after-hours team will not assist with after-hours lockouts.
*Refer to your lease as this may differ at high-rise buildings or buildings with live-in building supervisors.
Q: How do I find contact information for my management team?
A: You can find your management team’s contact information in your lease. Additionally, you can find contact information and much more helpful tips in the attachments, “Move-In Guidelines,” sent with your move-in emails.
Q: When is rent due?
A: Per your lease terms, rent is due on the first of each month. Any payment made after the 5th of the month is considered late.
Q: What are my payment options?
A: 1) **Recommended ** Online via resident portal with credit, debit, or bank account. Link your bank account to auto-pay to avoid processing fees after you move in!
2) Walk-In Payment Service (WIPS) – register in your Resident Portal to make cash payments at a location near you!
3) Mail or deliver a cashier’s check, money order, or personal check with your name and address to our office at 2815 W Roscoe Street.
We do not accept payment over the phone. We do not accept cash or card payments in the office.
Have further questions? Ask [email protected]
Q: What happens if I pay rent late?
A: Always refer to your lease, late fees will be charged after the 5th of the month: $10 on rents under $500 plus 5% on charges exceeding $500 per Chicago RLTO.
Q: What is covered in my monthly bundled service fee?
A: This includes but is not limited to landscaping, janitorial services, inspection fees, 24-hour emergency maintenance hotline, and real estate taxes. Refer to page 1 of your lease as different buildings may have different amenities.
Q: Do I need to set up my utilities?
A: YES! You will need to set up your utilities at least one day prior to moving in to ensure there is no interruption in service. See your Move-In Guidelines attached in your move-in emails for specific setup instructions and meter information.
Q: Do I need renter’s insurance?
A: YES! You will need to upload your Certificate of Insurance to Foxen
Peak Properties/ Your address
PO Box 12367
Columbus, OH 43212
You are encouraged to sign up for your own third-party insurance policy, like Lemonade, to get the coverage that best suits your needs.
Q: What happens if I do not submit an insurance policy to Foxen?
A: You will be automatically enrolled in Foxen’s liability waiver to satisfy the terms of your lease. This costs $14 monthly and will be added to your monthly rental fees.
Q. How do I access my lease or renewal to view and sign?
A. Log into your resident portal -> Click on the LEASE tab -> Click the document to view and sign. * Please note the primary tenant will need to select the term to sign and this will open the document to be signed by roommates.
Q. What if I am not planning to renew my lease?
A. You must give written notice (via email) to your Property Manager of your intention to vacate at least 75 days before the lease expires.
Q. Is there an option to lease month-to-month or extend my current contract for a few months?
A. This request can be directed to your Property Manager and Renewals Coordinator with your preferred lease end date and we will do our best to accommodate this request, but not all requests are guaranteed. All short-term leases are subject to a $250 Short-Term Lease Fee.
Q. What if I want to remove my guarantor from my lease or renewal?
A. If you believe that you qualify to sign your lease or renewal without a guarantor, please contact your Property Manager and Residential Coordinator. They can assist with the necessary steps to verify you meet the application requirements.
Q. Who should I contact if I want to view and/or switch units to another available unit in my building?
A. Unit transfers are dependent upon several factors. Please contact your Property Manager or onsite Superintendent (if applicable) for more details.
Q. What if I need to move out early?
A. Please refer to your lease, but we do offer the following early lease termination options: sublet, relet, or buyout which are outlined in the lease. Once you have determined which option you would like to move forward with, your Property Manager and Residential Coordinator can assist with the necessary paperwork for the appropriate termination option.