Frequently Asked Questions
Q. What are Peak Properties office hours of operation?
Answer
- Monday - Friday: 9:00 am - 5:00 pm
- Saturday: Reception (2815 W. Roscoe St) open 9:00 am – 1:00 pm
- Sunday: Closed
- Expect to receive normal correspondence, emails, and phone calls in this time frame. Please leave a voicemail with your name and address and your call will be returned.
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Office Closures:
- Martin Luther King Jr. Day - Monday, January 19th
- President's Day - Monday, February 16th
- Memorial Day - Monday, May 25th
- Juneteenth - Friday, June 19th
- Independence Day - Friday, July 3rd
- Labor Day - Monday, September 7th
- Yom Kippur - Monday, September 21st
- Indigenous People's Day - Monday, October 12th
- Thanksgiving Day - Thursday, November 26th
- Day After Thanksgiving - Friday, November 27th
- Christmas Eve - Thursday, December 24th
- Day - Friday, December 25th
- Day After Christmas - Monday, December 28th
- New Year's Eve - Thursday, December 31st
- New Year's Day - Friday, January 1st, 2027
Q. What if I have a standard maintenance request during regular business hours? (Mon-Fri 9am-5pm)
Answer
All maintenance requests should be entered through the “Maintenance Request Tab” in your resident portal. This will go directly to your Maintenance Coordinator for the fastest resolution.
Q. What if I have an emergency maintenance request outside of regular business hours? (Mon-Fri 5pm-9am, Saturdays, and Sundays)
Answer
If you are experiencing an emergency maintenance request (i.e. fire, flooding, no hot water, no heat, plumbing backup) call 773-281-5252 and PRESS OPTION #7. This will put you in touch with our after-hours emergency team for immediate assistance.
Q. What if I am in fear for my safety?
Answer
CALL 911 if there is an immediate threat to your safety. Please keep your management team looped in on the situation.
Q. How do I find contact information for my management team?
Answer
You can find your management team’s contact information in your lease. Additionally, you can find contact information and much more helpful tips in the attachments, “Move-In Guidelines,” sent with your move-in emails.
Q. When is rent due?
Answer
Per your lease terms, rent is due on the first of each month. Any payment made after the 5th of the month is considered late.
Q. What are my payment options?
Answer
- **Recommended ** Online via Rent Cafe with credit, debit, or bank account. Link your bank account to auto-pay to avoid processing fees after you move in!
- Walk-In Payment Service (WIPS) – register in your Resident Portal to make cash payments at a location near you!
- Deliver a cashier’s check, money order, or personal check with your name and address to our office at 2815 W Roscoe Street.
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** We do not accept payment over the phone. We do not accept cash or card payments in the office. Have further questions? Ask rentcafe@peakproperties.biz
Q. What happens if I pay rent late?
Answer
Per your lease, late fees will be charged after the 5th of the month: $10 on rents under $500 plus 5% on charges exceeding $500.
Q. What is covered in my monthly bundled service fee?
Answer
This includes but is not limited to landscaping, janitorial services, inspection fees, 24-hour emergency maintenance hotline, and real estate taxes. Refer to page 1 of your lease.
Q. Do I need to set up my utilities?
Answer
YES! You will need to set up your utilities at least one day prior to moving in to ensure there is no interruption in service. See your Move-In Guidelines attached in your move-in emails for specific setup instructions and meter information.
Q. Do I need renter’s insurance?
Answer
YES! You will need to upload your Certificate of Insurance to Foxen
Peak Properties/ Your address
PO Box 12367
Columbus, OH 43212
You are encouraged to sign up for your own third-party insurance policy to get the coverage that best suits your needs. *Policies differ for mid and high rise properties. Refer to your lease or contact your property manager for more information.
Q. What happens if I do not submit an insurance policy to Foxen?
Answer
You will be automatically enrolled in Foxen’s liability waiver to satisfy the terms of your lease. This costs $16 monthly and will be added to your lease costs.
Q. How do I access my lease or renewal to view and sign?
Answer
Log into your resident portal -> Click on the LEASE tab -> Click the document to view and sign. * Please note the primary tenant will need to select the term to sign and this will open the document to be signed by roommates
Q. What if I am not planning to renew my lease?
Answer
You must give written notice (via email) to your Property Manager of your intention to vacate at least 75 days before the lease expires.
Q. Is there an option to lease month-to-month or extend my current contract for a few months?
Answer
This request can be directed to your Property Manager and Renewals Coordinator with your preferred lease end date and we will do our best to accommodate this request, but not all requests are guaranteed. All short-term leases are subject to a $250 Short-Term Lease Fee.
Q. What if I want to remove my guarantor from my lease or renewal?
Answer
If you believe that you qualify to sign your lease or renewal without a guarantor, please contact your Property Manager and Residential Coordinator. They can assist with the necessary steps to verify you meet the application requirements.
Q. Who should I contact if I want to view and/or switch units to another available unit in my building?
Answer
Unit transfers are dependent upon several factors. Please contact your Property Manager or onsite Superintendent (if applicable) for more details.
Q. What if I need to move out early?
Answer
Please refer to your lease, but we do offer the following early lease termination options: sublet, relet, or buyout which are outlined in the lease. Once you have determined which option you would like to move forward with, your Property Manager and Residential Coordinator can assist with the necessary paperwork for the appropriate termination option.
