It's National Customer Service Week! When you're in the property management business, you're in the business of customer service. We're lucky to have such a customer-centric team, particularly Joan Guardalabene. If you know Peak, you know Joan. She's our Customer Support Coordinator and a fierce advocate for all-things-customer. She spearheads our monthly move-in days for…
It's National Property Managers' Day! The title says it all. Property Managers are resilient, hard-working, and able to pivot quickly to find a solution to nearly every problem at almost any time of day. Today, we recognize and thank them for their hard work, dedication, and expertise when it comes to… pretty much everything. Peak…
Meet Amy, the Project Manager who makes sure nothing falls through the cracks — even when there are multiple offices involved. Amy splits her time between Peak and Cross Street, helping ensure we're moving projects, new assignments, and important initiatives along; she's kind of like a human sync button. When deadlines shift, or we need…
Courtney didn't have to go far for her latest travels — the EmpowHER Multifamily Conference was hosted right here in Chicago this year. EmpowHer is an annual leadership and networking event designed to elevate, connect, and inspire women working in the multifamily industry. Attendees dove into key presentations, business workshops, and sessions covering industry trends,…
We rarely miss a chance to get the team together outside the office — and we never miss a chance to accessorize. The team recently took a cruise down Chicago's greatest amenity, enjoying the views, the weather, and the company. It's always a treat to step outside of the office, especially when a boat is…
Please join us in congratulating our Marketing & Communications Manager, Sarah Rider, on completing her Master's program from Northwestern University Medill School. Over the last two years, Sarah has been balancing night school with full-time work, sharpening her craft in a program built around strategic, data-driven brand building, customer-centered marketing, executive communications, finance, public relations,…
A big congratulations is in order for Andre Shakom! On top of his day-to-day responsibilities, Andre recently completed his full slate of ICA certifications — earning credentials across 12 inspection specialties. This certification means faster, sharper issue identification, better documentation, and strong communication across our teams when it matters most. But he didn't stop there.…
Great property management isn't just about square footage and rent rolls, it's about relationships. Seth Barnhart embodies this sentiment extraordinarily well. As a Property Manager overseeing several communities across our Hyde Park portfolio, Seth juggles a distinct market with one consistent philosophy: strong operations start with strong resident relationships. That philosophy showed up recently when…
Warning: This image may have adverse side effects on property owners, RE brokers, and property managers alike. We've made it through the thick of leasing season, and anyone in property management (or an adjacent industry) knows exactly what this photo means: sorting keys, matching labels, and somehow figuring out what goes where. It may not…
A few members of the Peak team headed to Wrigley Field earlier this month to connect with vendors, meet fellow multifamily operators, and meet…Cubs players!? What a memorable event! We Chicago and all the awesome things it has to offer. Now back to work!
